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ICICI | Hiring | e - Relationship Manager | MBA | Fresher


Company: ICICI

Hiring For e - Relationship Manager.

Experience: Graduates with 3 - 8 Years / MBA with 0 - 3 Years.

Location: Bangalore, Mumbai, Delhi.

Job Description:

  • For the phone channel to increase share of wallet and revenues, cultivate and strengthen relationships with customers.
  • Deliver exemplary customer service to increase client retention and happiness, which should raise Net Promoter Score.
  • Possess thorough understanding of your clientele's characteristics, demographics, and bank assets.
  • Operate as the bank's single point of contact for its mapped customers.
  • Selling complementary goods and services to current and prospective customers.
  • Providing advice on numerous items that banks offer in order to strengthen relationships.
  • Through customized customer care, establish and sustain banking connections with a specific group of consumers.
  • Create new business to meet stated goals for the segment's number of clients, volumes, and revenue.
  • Reach the budgeted goals using PPOP (Pre-Provisioning Operating Profit).
  • Make sure that consumer base is covered in accordance with business plans.
  • By using existing customers' recommendations, increase the number of new clients.

Key Skills:

  • Capability to oversee relationships to enhance the value of existing clients' relationships.
  • Possessing the capacity to provide excellent customer service in addition to strong interpersonal and organizational abilities.
  • Superior communication abilities.
  • Self-motivated with a sales orientation.

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