e - RELATIONSHIP MANAGER
Company: ICICI
Hiring For e - Relationship Manager.
Experience: Graduates with 3 - 8 Years / MBA with 0 - 3 Years.
Location: Bangalore, Mumbai, Delhi.
Job Description:
- For the phone channel to increase share of wallet and revenues, cultivate and strengthen relationships with customers.
- Deliver exemplary customer service to increase client retention and happiness, which should raise Net Promoter Score.
- Possess thorough understanding of your clientele's characteristics, demographics, and bank assets.
- Operate as the bank's single point of contact for its mapped customers.
- Selling complementary goods and services to current and prospective customers.
- Providing advice on numerous items that banks offer in order to strengthen relationships.
- Through customized customer care, establish and sustain banking connections with a specific group of consumers.
- Create new business to meet stated goals for the segment's number of clients, volumes, and revenue.
- Reach the budgeted goals using PPOP (Pre-Provisioning Operating Profit).
- Make sure that consumer base is covered in accordance with business plans.
- By using existing customers' recommendations, increase the number of new clients.
- Capability to oversee relationships to enhance the value of existing clients' relationships.
- Possessing the capacity to provide excellent customer service in addition to strong interpersonal and organizational abilities.
- Superior communication abilities.
- Self-motivated with a sales orientation.
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